BC Ferries
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BC Ferries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BC Ferries has 1.8 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend BC Ferries to a friend or colleague.
- Rating Distribution
Pros: No pros, Continuation of highway, Crosses the water.
Cons: Bad service, Dog rules suvk, Its the only way off with a vehicle.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BC Ferries has 1.8 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend BC Ferries to a friend or colleague.
- Rating Distribution
Pros: No pros, Continuation of highway, Crosses the water.
Cons: Bad service, Dog rules suvk, Its the only way off with a vehicle.Recent recommendations regarding this business are as follows: "wish they would charge reservation fee and give it back when you attend to booth to pay like Washington State ferries.", "Save your money", "Refuse or ask for The service by a Canadian company.", ".make sure you write down when you call the person's name whom you spoke with the time and date and what the conversation entailed.", "Expect frustration at booking online".
Most users ask BC Ferries for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top BC Ferries Reviews
"Thank you! So impressed with the above and beyond service."
I wanted to follow up and thank your team involved in getting my daughter's purse back to her. She left her purse on the Salish Raven on Thursday, Aug. 24th...
"Bad schedule lack of communication poor service"
Long weekend travel no extra sailings if you miss one it may take another 7hrs to get where you are going
Burnaby, British Columbia
Bad schedule lack of communication poor service
Burnaby, British Columbia
No direction when loading
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They don't care about the customers
- There are no pros
- Ceo pay is ridiculous
- Reservation system is unfair
- Also
Preferred solution: Apology
User's recommendation: wish they would charge reservation fee and give it back when you attend to booth to pay like Washington State ferries.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not yet received an answer from BC Ferries!
Preferred solution: Just looking for an answer!
Vancouver, British Columbia
Poor service.
User's recommendation: Save your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No ferry time booking for 'August 2024 in Germany possible on the website so far
Preferred solution: Dear Sir or Madam, We have booked our ferries through a travel agency, but for some time now it has only been possible to book ferry times up to June 24, 2024. When will it be possible to book the ferry times for 02.08 or 04.08.2024 on your website?
Surrey, British Columbia
I have a question regarding an incident on The Queen of Alberni on Feb 6/24 on the 12:45 sailing.
While standing in the cafeteria lineup we noticed a young woman ahead of us with a large snake on her shoulders and neck. Since all three people in my party are extremely afraid of snakes it is safe to say that we were extremely concerned by this!
After we sat down the party with the snake sat a short distance from us.
Needless to say we were quite uncomfortable! A crew member did speak to them briefly but they remained seated with the snake on the young womans lap! I guess my question or concern is quite obvious!
I have always been led to believe that with the exception of service dogs, all animals must remain in the car deck area! I look forward to your response on this matter!
Thank You
Patrick Rusk
Vancouver, British Columbia
Persistent problem with online bookings payment verification
I have a persistent and serious problem when booking online, a function essential to my frequent travel for work. Difficulties have only emerged recently, possibly around the same time as the introduction of the 3-D security process.
When I reach the "payment" stage I am immediately confronted with a 2SV page from TD-Visa or occasionally CIBC. I never receive the promised codes from any of the three banks controlling my credit cards, yet there is no problem with transactions with other entities (airlines, hotels, etc) nor with these cards in general.
Your web-page describing the new 3-D procedure says any problems should be discussed with our card-issuing banks. I have done this tonight with TD-Visa, and earlier with CIBC.
They both claim everything from their end is fine, cannot shed any further light on the problem and both claim it lies within the BCF system. I'm at my wits end; could you please check this out?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tsawwassen, British Columbia
Refund of ticket purchase d/t boken ferry
Hello,
I booked and payed for ferry tickets in full ($342.30) May 16h, 2023. The BEF# are: Vancouver Tsawwassen to Nanaimo (Duke Point): B23276**** & Nanaimo (Duke Point) to Vancouver Tsawwassen: B23276****.
However, upon arrival at Nanaimo (Duke point) July 28th, after waiting in line beyond the schedule ferry departure time, I went and asked one of your stuff members what the hold up is. Only then I was informed that the ferry is broken and that there will be no sailing that day from Nanaimo Duke point. We were also informed that we will receive a full refund because of this. However, I haven't received any refund from BC ferries to date (August 21, 2023).
Instead I had to purchase another ticket (value: $163.65) that same day and had to wait for over 4 hours despite my previous reservation hoping to be able to get on the last ferry from Nanaimo to Vancouver Horseshoe Bay.
Needless to say that I am extremely disappointed that I wasn't informed by BC ferries about the ferry cancellation and that I still haven't received my refund. I request an immediate refund to my credit card!
- Getting to the island
- Not very good at solutions
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grantham, Lincolnshire
Sailing dates
Vancouver, British Columbia
Unhappy
User's recommendation: Refuse or ask for The service by a Canadian company.
Port Moody, British Columbia
Ticket
User's recommendation: .make sure you write down when you call the person's name whom you spoke with the time and date and what the conversation entailed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Have to cancel and rebook
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tsawwassen, British Columbia
No refund for not redeemed booking - after staff assured us of refund
- Lots of crossings
- No customer service availablity
Preferred solution: Full refund
Vancouver, British Columbia
Technical fustration with booking online.
User's recommendation: Expect frustration at booking online
Exmouth, Devon
Don't understand this field
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